FAQ

Frequently Asked
Questions

Everything you need to know about research use compliance, product quality, ordering, shipping, and safe handling — before and after you purchase.

Legal & Compliance Product Quality & Testing Ordering, Payment & Returns Shipping & Delivery Storage & Handling

Legal & Compliance

Research Use, FDA Status & Buyer Responsibility

Product Quality & Testing

Purity Verification, COAs & Lab Standards

Ordering, Payment & Returns

How to Order, Pay, Cancel & Return

Shipping & Delivery

Processing Times, Packaging & Tracking

Storage & Handling

Stability, Reconstitution & Lab Safety

Still have a question?

Our support team responds within one business day. For documentation requests, bulk pricing, or compliance inquiries — reach out directly.

Contact Support →Browse Research Library

Frequently AskedQuestions

Research Use, FDA Status & Buyer Responsibility

What does "Research Use Only" (RUO) mean — and what is its legal significance?

Are these peptides FDA-approved for human use?

Are any of the peptides you sell controlled substances?

I am not based in the US. Can I order?

Do I need to be a licensed researcher or have institutional affiliation to purchase?

Does anything on this website constitute medical advice?

What terms does the buyer agree to by placing an order?

What is Valence Grade's liability if I misuse a product?

Does Valence Grade make therapeutic claims about its products?

Purity Verification, COAs & Lab Standards

How do you verify the purity of your peptides?

What purity levels should I expect?

Is your testing laboratory ISO 17025 accredited?

Do you test for bacterial endotoxins?

How do I access the Certificate of Analysis for my order?

How are your peptides synthesized and sourced?

How to Order, Pay, Cancel & Return

What payment methods do you accept?

Can I cancel my order?

What is your return and refund policy?

What happens if my order arrives damaged or an item is missing?

Do you offer bulk or institutional pricing?

Processing Times, Packaging & Tracking

How quickly do orders ship?

What carriers do you use and how long does delivery take?

How is the package labeled — will it be discreet?

Do you ship internationally?

My tracking shows "delivered" but I did not receive my package. What should I do?

Stability, Reconstitution & Lab Safety

How should lyophilized (freeze-dried) peptides be stored?

How do I reconstitute a lyophilized peptide?

How should reconstituted peptides be stored?

What equipment is needed for safe peptide handling?

Frequently Asked
Questions